Frequently Asked Questions

We sell fire extinguishers and related fire safety equipment through our online shop. Product categories and available items are displayed on the Shop page.

Please refer to individual product listings for specifications, product details and current prices.

The appropriate extinguisher depends on the types of fire risks present, the environment and the relevant safety requirements.

Please read the product specifications and manufacturer information carefully. If you are unsure which product is suitable for your premises or circumstances, obtain advice from a competent fire safety professional before purchasing.

Product information is provided on the relevant product page. This may include the product type, size, features, specifications and other available details.

If you need clarification about a listed item, contact us before placing your order.

Product photographs are provided to help identify and illustrate the listed item. Minor differences in packaging, labelling or presentation may occur.

The product supplied will be assessed against its description and specifications. If you believe an item received is materially different from the listing, please contact us.

No. Our website is used for the retail sale of fire extinguishers and related fire safety equipment. Product purchases do not include installation, inspection, maintenance, servicing, certification, fire risk assessment or training.

Browse the Shop page, select the product you want and choose the available quantity. Add the item to your basket and proceed to checkout.

Enter your contact and delivery details, review your order and complete payment using an available checkout payment method.

No. Products listed on our website have displayed prices and can be purchased directly through the online checkout, subject to availability.

The payment methods available for your order are displayed during checkout. Please review the available options before completing your purchase.

Order-related emails are sent to the email address supplied during checkout. Please check your inbox and junk or spam folder if you cannot find the confirmation.

An automated acknowledgement confirms receipt of your order details. Further confirmation may be provided when the order is accepted or processed.

Contact us as soon as possible if you need to change a product, quantity or delivery address. We will check the order status and whether the requested change can still be made.

Changes cannot be guaranteed once an order has entered the dispatch process.

Standard delivery is free of charge. No separate standard delivery fee is normally added to eligible website orders.

If any additional delivery charge applies to a particular order or arrangement, it will be shown before you complete the purchase.

Delivery times can depend on product availability, order processing, delivery destination and the delivery provider.

Please check the relevant product page, checkout information or order communications for any available delivery estimate. Where no estimate is shown, contact us before ordering if timing is important.

Any estimate provided is subject to the circumstances of the delivery and is not a guaranteed arrival date unless expressly confirmed as such.

Available delivery destinations depend on the product and delivery arrangements. Please enter your delivery address during checkout to check whether delivery is available.

Some products may be subject to transport or destination restrictions.

Yes. You can enter a delivery address during checkout where the available checkout options allow it. Please check the address carefully before submitting your order.

If you need to amend the address after placing an order, contact us as soon as possible. Changes may not be possible once dispatch arrangements have begun.

If your order has not arrived within the indicated delivery estimate, contact us with your order number. We will review the available order and delivery information.

If an item is confirmed lost or has not been delivered, we will discuss the appropriate next steps in accordance with your legal rights.

Please contact us as soon as reasonably possible and provide your order number and a description of the issue. Photographs of visible damage or the items received may help us investigate.

We will review the issue and explain the appropriate resolution. Your statutory rights are not affected.

If your order has not yet been dispatched, contact us as soon as possible. We will check whether it can still be stopped and cancelled.

We cannot guarantee cancellation once the order has entered the dispatch process.

Consumers buying eligible goods online generally have a statutory right to cancel within 14 days after receiving the goods, followed by a further 14 days to return them.

Certain legal exceptions may apply depending on the product and circumstances. Please see our Cancellation Policy for full details.

For a change-of-mind statutory cancellation, the customer may be responsible for direct return costs where this was properly explained before the purchase.

Where goods are faulty, incorrect or otherwise do not meet the applicable legal requirements, return costs will be handled in accordance with the relevant legal obligations.

For eligible statutory cancellations, refunds are normally issued within 14 days after we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

We may withhold the refund until the goods or evidence of return has been received. Your bank or payment provider may need additional time to display the funds.

Please contact us before returning an opened or used fire extinguisher. Do not discharge, dismantle or modify the product in preparation for return.

The handling of a return depends on the product condition and the applicable legal rules. We do not automatically exclude every opened product from statutory cancellation rights.

Contact us with the product name or product link and explain what information you need. Providing the model or product reference can help us identify the relevant listing.

Our website is for the sale of fire extinguishers and related fire safety equipment. We do not provide fire risk assessments, professional fire safety consultancy, installation, maintenance, inspection or training services.

For advice specific to your premises or fire safety obligations, consult a suitably competent professional.

Refer to the manufacturer’s instructions, labels and documentation supplied with the product. Follow the instructions applicable to the exact model you have purchased.

If inspection, servicing or maintenance is required, arrange this with a suitably qualified provider.

This website is operated by EXTINGUISH FIRE CONTROL LIMITED, company number 14055802, registered in England and Wales.

You can contact us using the details below:

• Email: sales@extinguishfirecontrol.services
• Telephone: +44 7508 764763
• Address: Blue House Farm Office, Brentwood Road, West Horndon, Essex, England, CM13 3LX

You can also use our Contact Us page to submit an enquiry.