Terms & Conditions

01. About us

This website is operated by EXTINGUISH FIRE CONTROL LIMITED, a company registered in England and Wales.

• Registered company name: EXTINGUISH FIRE CONTROL LIMITED
• Company number: 14055802
• Registered office: Blue House Farm Office, Brentwood Road, West Horndon, Essex, England, CM13 3LX
• Email: sales@extinguishfirecontrol.services
• Telephone: +44 7508 764763
• Website: https://extinguishfirecontrol.services/

In these terms, references to “we”, “us” and “our” mean EXTINGUISH FIRE CONTROL LIMITED. References to “you” and “your” mean the person using the website or purchasing products from us.

02. Acceptance of these terms

These terms apply to your use of the website and to orders placed through our online shop.

By placing an order, you confirm that you have had the opportunity to read these terms and agree to the contractual conditions applicable to your purchase.

If you do not agree with these terms, please do not place an order through the website.

These terms should be read together with our Delivery Information, Returns & Refunds Policy and Cancellation Policy. Where a policy provides additional information about a particular subject, it should be read alongside these terms.

03. Eligibility to purchase

By placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into a binding purchase contract.

If you are purchasing on behalf of a business or another organisation, you confirm that you are authorised to place the order on its behalf.

You must provide a valid email address, contact details and delivery address so that we can process and communicate with you about your order.

04. Products and descriptions

Our online shop lists fire extinguishers and related fire safety equipment available for purchase.

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information are accurate and useful.

Product images are provided for identification and illustration. Actual appearance, packaging, labelling or minor presentation details may vary where this does not materially change the product supplied.

You should review the product description, specifications, intended application and any relevant manufacturer information before purchasing.

If you are unsure whether a product is appropriate for a particular requirement, please obtain suitable independent professional guidance before purchase.

05. Prices, taxes and payment

Product prices are displayed on the relevant product pages and are shown in pounds sterling (GBP), unless expressly stated otherwise.

The applicable product price and any relevant taxes will be displayed during the ordering process before you submit your payment.

Standard delivery is offered free of charge. If any additional charge applies to a particular order or delivery arrangement, it will be clearly presented before you complete the purchase.

Payment must be completed through the payment options made available at checkout. Your order will not be processed as a paid order until the payment process has been successfully completed or otherwise confirmed.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.

If a pricing or listing error is identified before an order is accepted, we may contact you to explain the issue and agree the appropriate next step. We will not require you to pay an increased price without your agreement.

06. Orders and contract formation

When you submit an order through the website, you are making an offer to purchase the selected products under these terms.

An automated order acknowledgement confirms that we have received your order details. It does not necessarily mean that your order has been accepted.

A purchase contract is formed when we accept your order. Acceptance may be communicated through an order confirmation or another clear confirmation issued by us.

We reserve the right to decline or cancel an order before acceptance where there is a genuine reason, including:

• The product is unavailable or cannot reasonably be supplied.
• There is a material pricing, listing or product information error.
• The payment has not been authorised or completed.
• The delivery address or requested arrangement cannot be serviced.
• We have reasonable grounds to suspect fraud or unauthorised activity.

If payment has already been taken for an order that we do not accept or cannot fulfil, we will arrange an appropriate refund.

07. Product availability

Product availability shown on the website is subject to change. Adding an item to your basket does not guarantee that it will remain available until your order is accepted.

If a product becomes unavailable after you submit an order, we will contact you to explain the situation and discuss the appropriate next step.

Where we cannot supply an accepted order, you will be entitled to the applicable refund. We will not substitute a materially different product without your agreement.

08. Delivery

We arrange delivery to the address supplied during checkout, subject to product availability and the delivery arrangements applicable to the order.

Standard delivery is free of charge. No separate standard delivery fee is normally added to eligible website orders.

Delivery estimates, where provided, are indicative and may depend on stock availability, order processing, destination and the delivery provider.

Please ensure that your delivery details are complete and accurate. If you need to amend an address after placing an order, contact us as soon as possible. We cannot guarantee that an amendment can be made once dispatch arrangements have begun.

Some products may be subject to transport, handling or destination restrictions. If a particular delivery arrangement cannot be completed, we will contact you regarding the available options.

Further information is available in our Delivery Information page.

09. Risk and ownership of goods

For consumer purchases, responsibility for the goods normally passes to you when you, or a person identified by you to receive them, take physical possession of the goods.

Where you independently arrange a carrier that we did not offer as an option, the applicable legal rules may differ.

Ownership of the goods passes to you when we have received full payment for the relevant order and the goods have been delivered to you, subject to any mandatory legal requirements.

10. Order cancellation and returns

If you wish to cancel an order before dispatch, contact us as soon as possible. We will check whether the order can still be stopped.

If an order has already been dispatched, you may still have statutory cancellation rights depending on the circumstances and the product concerned.

Eligible consumers purchasing online generally have 14 days from the day after receiving the goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.

Certain statutory exceptions may apply to specific products or circumstances. These will only be relied upon where the legal requirements are met.

For further details, including return arrangements, refund timing and the handling of safety-related products, please read our Cancellation Policy and Returns & Refunds Policy.

11. Consumer rights and product conformity

If you purchase as a consumer, goods supplied by us must meet the standards required by applicable consumer law, including being of satisfactory quality, fit for their usual or agreed purpose and as described.

Where goods do not meet the applicable legal requirements, you may be entitled to remedies under the Consumer Rights Act 2015. Depending on the circumstances, these may include:

• The short-term right to reject within the applicable 30-day period.
• The right to repair or replacement where the legal conditions apply.
• A price reduction or final right to reject where the legal conditions apply.

These rights apply in accordance with the relevant legislation and are not replaced by any voluntary returns process.

Nothing in these terms affects rights or remedies that cannot lawfully be excluded or restricted.

12. Acceptable use of the website

You may use this website for lawful browsing, product information and purchasing activities.

You must not:

• Use the website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to the website, its systems or another user’s information.
• Interfere with the operation, security or availability of the website.
• Submit information that is knowingly false, inaccurate or misleading.
• Use automated methods to disrupt, overload or improperly extract website content.
• Introduce malicious code, harmful software or other material intended to damage or interfere with the website.

We may take reasonable steps to protect the website and its users where misuse or suspicious activity is identified.

13. Intellectual property

Unless otherwise stated, website text, layout, graphics, design elements and original materials are owned by us or used with permission.

Product names, manufacturer names, logos and trademarks appearing on the website may belong to their respective owners. Their appearance is for product identification or descriptive purposes and does not, by itself, imply sponsorship, endorsement or an affiliation with us.

You may view and use website content for personal or internal purchasing purposes. You must not reproduce, distribute, commercially exploit or modify protected website content without the relevant permission, except where permitted by law.

14. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

If you purchase as a consumer, we remain responsible for the obligations and remedies imposed by applicable consumer law.

Where you purchase wholly or mainly for business purposes, and subject to applicable law, we are not responsible for losses that are indirect or consequential, or for loss of profit, revenue, business opportunity or anticipated savings arising from the use of the website or a purchase.

Nothing in this section removes any liability that cannot legally be excluded or restricted in a business transaction.

15. Privacy and personal information

We collect and use personal information as necessary to operate the website, process orders, arrange delivery, respond to enquiries and meet applicable legal obligations.

Information may be shared with relevant service providers where necessary to process payments, operate the website, provide customer support or arrange delivery.

Further information about the personal data we collect, how it is used, retention and your rights is available in our Privacy Policy.

16. External websites and third-party services

Our website may contain links to external websites, manufacturer resources or third-party services for information and convenience.

External websites are operated independently and may have their own terms, privacy policies and practices. We are not responsible for content or services outside our control.

The presence of an external link does not necessarily indicate endorsement or a formal business relationship.

17. Changes to these terms

We may update these terms from time to time to reflect changes to our website, products, business arrangements or legal requirements.

The current version will be published on this page. Changes will apply from the time they are published, except where applicable law requires a different approach.

The terms applicable to an existing order will not be changed retrospectively to the detriment of your contractual or statutory rights.

18. Governing law and jurisdiction

These terms and any dispute or claim arising from them or from a purchase made through this website are governed by the law of England and Wales, subject to any mandatory consumer protection rules that apply in the country where you live.

If you are a consumer living in another part of the United Kingdom or another country, you may also benefit from mandatory legal protections and rights available under the laws applicable to your residence.

Nothing in these terms prevents a consumer from bringing proceedings in a court where applicable consumer law gives them that right.

19. Contact us

If you have a question about these terms, a product or an order placed through our website, please contact our team.