Delivery Information

01. Free delivery

We provide free standard delivery on orders placed through our website. Customers will not be charged a separate standard delivery fee at checkout.

• No minimum order value is required for standard free delivery.
• The standard delivery charge is £0.00.
• The delivery charge, where applicable, will be displayed during checkout before payment is completed.
• Product prices and any other applicable charges will be shown separately before you confirm your order.

Free standard delivery does not remove any delivery arrangements or restrictions that may apply to particular products or destinations. If an order cannot be delivered to the address provided, we will contact you to discuss the available options.

02. Delivery coverage

Delivery availability depends on the destination and the products included in your order.

Please enter your full delivery address during checkout. The website will show whether the address can be accepted for the selected order.

If your destination is outside our available delivery area, or if a particular product cannot be sent to that address, we will contact you where possible to explain the issue and discuss the available next steps.

03. Order processing

Orders are submitted through our website checkout. After placing an order, you should receive an order confirmation by email containing the details of your purchase.

Our standard order process is as follows:

1. You select the products and quantities you wish to purchase.
2. You provide your contact details and delivery address at checkout.
3. You review the order total and complete payment.
4. We receive and review the order for processing.
5. The order is prepared for dispatch and passed to the relevant delivery provider.
6. Delivery is made to the nominated address, subject to the carrier’s arrangements.

If we identify an issue that prevents an order from being processed, such as an address problem or product availability issue, we will contact you using the details supplied with your order.

04. Delivery timeframes

Delivery time depends on product availability, order processing, destination and the delivery provider’s service.

Where an estimated dispatch or delivery timeframe is available, it will be communicated on the relevant product page, at checkout or in an order-related message.

Any timeframe provided is an estimate unless we expressly confirm a specific delivery date or deadline. We will notify you if we become aware of a significant delay affecting your order.

If no delivery estimate is displayed, please contact us before ordering if you need to check whether delivery can meet a particular date.

05. Delivery addresses

Please check your delivery details carefully before submitting your order. You are responsible for providing a complete and accurate delivery address and a suitable contact telephone number where requested.

Your delivery details should include, where applicable:

• Recipient or business name.
• Building number and street address.
• Town or city.
• Postcode.
• Any relevant access or delivery instructions.

If you need to change an address after placing an order, contact us as soon as possible. We cannot guarantee that a change can be made once the order has entered the dispatch process or been handed to the delivery provider.

06. Delivery arrangements

Orders may be delivered using an appropriate delivery provider selected for the products and destination.

Delivery methods, tracking availability and any delivery instructions will depend on the service used. Where tracking information is supplied to us, we will make it available to you through the relevant order communication where practicable.

Some products may require particular handling or transport arrangements. Where these affect the delivery of your order, we will provide relevant information before dispatch where reasonably practicable.

07. Receiving your order

Please ensure that someone is available to receive the delivery where the delivery service requires a recipient to be present.

When your order arrives, we recommend that you:

• Check that the parcel or packaging appears intact.
• Confirm that the items received correspond with your order.
• Check the products for visible damage or missing items.
• Keep the packaging and relevant order information if you need to report a problem.

If the delivery provider leaves the parcel in a designated safe place or with another recipient, please check the delivery notification and any available delivery confirmation.

08. Delayed, missing or unsuccessful deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the available order and delivery information and, where appropriate, make enquiries with the delivery provider.

If delivery cannot be completed because the address is incorrect, access is unavailable or no recipient is available where required, the delivery provider may attempt another delivery or follow its own re-delivery or collection procedure.

If an order is confirmed as lost or delivery has otherwise failed, we will discuss the appropriate next steps and any remedy required under applicable law.

Your statutory rights are not affected by any delivery-provider process or investigation.

09. Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect product or appears to be missing an item, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.
• A description of the problem.
• Photographs of the product and packaging, where relevant.
• Details of any items that are missing or incorrect.

We will review the information and explain the available resolution. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.

Nothing in this policy limits your rights where goods are damaged, faulty, not as described or otherwise fail to meet applicable legal requirements.

For further information, please read our Returns & Refunds Policy and Complaints Policy.

10. Contact us

If you have a question about delivery, need to update an order address or want to report a delivery issue, please contact us using the details below.